Frequently Asked Questions

― excours.io (powered by excoursio e.V.) is an online platform offering immersive guided tours that make temporary exhibitions permanently accessible through digital storytelling. We produce and host films that capture the essence of exhibitions in culture, arts, science, and society.

― No, while we focus on making temporary exhibitions permanent, we also feature guided tours of ongoing or permanent exhibitions and projects. But 95% of our films are about temporary exhibitions.

― No, all of our films and guided tours are available for free.

― Yes, you can watch excours.io films on your TV by using several methods. You can access our platform through any smart TV that has an internet browser. Alternatively, you can stream our content by connecting your TV to other compatible devices such as:

• Streaming devices: Use devices like Chromecast, Apple TV, or Amazon Fire Stick to cast or mirror our films from your phone, tablet, or computer.
• Game consoles: Platforms like PlayStation and Xbox offer web browsing functionality, allowing you to navigate excours.io directly.
• HDMI connection: You can also connect your computer to your TV using an HDMI cable for a seamless viewing experience.

This flexibility allows you to enjoy our guided tours on a bigger screen with high-quality 4K resolution for the best immersive experience.

― Yes, you can use our films in your educational settings. Our content is ideal for classroom integration, especially in arts, culture, and history education.

― No, you don’t need to pay a fee. Our content is free for public and private use.

― Please report any suspected piracy to us at hello@excours.io, and we will investigate the matter. Thanks for being attentive 🫶🏼

― We are always excited to collaborate with passionate individuals! There are many ways you can contribute to our work at excours.io:

• Subtitle translations: Help us make our films accessible to a global audience by translating subtitles into your native language.
• Error spotting: If you notice any mistakes in our films, from factual errors to technical issues, your keen eye can help us improve the quality of our content.
• E-Learning transformation: Assist us in adapting our films into e-learning modules for schools and universities.
• Content sourcing: Contribute by finding additional materials (like images, documents, or videos) that can be embedded in our films to enrich the viewer’s experience.
• Proposing exhibitions: If you know about an interesting exhibition, you can suggest it for future production. We are always looking for new cultural stories to capture.
• On-set participation: If you’d like to be a part of the action, you can join us during our shoots and help with production.

There are many ways to get involved, so whether you have a specific skill or just a passion for culture and storytelling, we would love to hear from you. Reach out to us at hello@excours.io to discuss how you can contribute!

― You can report any errors by contacting us at support@excours.io. We appreciate your feedback and will work to correct any issues.

― You can propose an exhibition by visiting the “Any ideas?” section on our website. Please note that we require at least a month to prepare for the shooting process due to venue negotiations.

― Yes, you can order our films on DVD. For DVD and VHS requests, please contact support@excours.io

― Yes, you can apply to become a supporter, and in some cases, you may join us on-site during filming. Please write us at info@excours.io and describe your interest.

― We are always looking to expand our language offerings. Please contact us at translations@excours.io to discuss the process of contributing to subtitle translations.

― No, our platform is completely ad-free. We believe in providing an uninterrupted, immersive experience.

― You can support us by becoming a supporter of excours.io. We appreciate all contributions that help keep the platform free and accessible to everyone. Please visit our page Sponsors & Donors for more information.

― We produce and host films centered on guided tours of exhibitions, with a focus on cultural and societal topics. These films are designed to provide immersive, emotional connections to the exhibitions. For more information, please visit our page About us.

― While platforms like ARTE feature arts-related content, excours.io focuses specifically on guided tours of exhibitions, offering a unique, immersive experience:

• Guided Tours: Unlike traditional documentaries or art programs, excours.io films are primarily guided tours led by curators or artists, giving viewers an in-depth, personal look at exhibitions.
• Permanent Access to Temporary Exhibitions: We make temporary exhibitions permanently accessible by capturing them in their most native format: as guided tours, so they can be experienced anytime, even after the exhibitions end.
• Interactive and Educational Approach: Our content is designed not just for passive viewing but also for educational use, with features like e-learning modules, interactive content, and quizzes.
• Inclusive Experience: We ensure accessibility by providing subtitles in multiple languages, audio descriptions for the visually impaired, and no advertisements to interrupt the viewing experience.
• Curated for Cultural Immersion: excours.io is a platform entirely dedicated to cultural exhibitions, giving it a more focused, deeply immersive experience compared to broader platforms like ARTE that cover a wide range of topics.

In essence, excours.io offers a more interactive, focused, and personal journey into art and culture compared to other arts and culture platforms.

― Yes, alongside our own productions, we also host films made by external filmmakers, as long as they align with our mission and values.

― At the moment, films are available for streaming only. However, we are exploring options for offline viewing. Check our website regularly to keep up-to-date about this and other new features.

― All our films from 2021 onwards are shot in 4K+ to provide a high-quality, immersive viewing experience. Earlier films were shot in FullHD and will be extrapolated to 4K resolution soon.

― Currently, we offer films with subtitles in multiple languages to enhance accessibility. We are actively working on adding more inclusive features, such as versions with audio descriptions for visually impaired viewers, and other accessibility improvements. Stay tuned for updates as we continue to expand our offerings to ensure a more inclusive viewing experience for everyone.

― Absolutely! Museums can collaborate with us to create custom content, host films on their own channel (like excours.io/museum-name), and engage audiences through our platform. For more information, please contact us at info@excours.io

― Yes, you can share your feedback in multiple ways! You can leave reviews directly on our platform through our internal review system. We also encourage you to send your opinions, suggestions, or criticisms via email at feedback@excours.io.

Please note that while we value all feedback, the opinions expressed by curators or guides in the films are their own and may not always align with those of excours.io. We believe in offering diverse perspectives and storytelling, which may occasionally reflect differing views.

― If you didn’t find the answer you were looking for, feel free to contact us at hello@excours.io, and we’ll be happy to assist you 🫶🏼