excoursio — guided tours online is committed to making our digital content and services accessible to as many people as possible, including people with visual, hearing, motor and cognitive impairments. Accessibility is part of our mission to make museum knowledge and guided tours available to schools, universities and the public at no cost.
What we offer today (and what users can expect)
● Accessible video and audio
– We provide captions (subtitles) and downloadable transcripts for prerecorded guided tours and educational videos wherever possible.
– For major productions we are going to publish audio description tracks so blind and partially sighted people can follow the visual content.
● Digital interface accessibility
– Our website and video player are designed for keyboard navigation (tab/shift-tab, player controls operable without a mouse) and to be compatible with common screen readers and assistive technologies.
– We use semantic HTML, clear landmarks, skip links, ARIA where necessary, and a logical heading structure to help users navigate by keyboard and by assistive tools.
● Content & metadata
– All images used in articles, tour pages and metadata will include meaningful alt text. We are working on it currently.
– Where a complex image is essential to understanding, we offer an extended text description.
– Video pages include clear information about available subtitles, transcripts and audio description.
● Formats on request
If you need materials in an alternative format (full transcripts, audio-only files, audio descriptions, or a version optimised for screen readers), please contact us — we will do our best to supply a usable alternative.
Standards we follow
We design and test our site and media with the Web Content Accessibility Guidelines (WCAG) 2.1 — Level AA as our target standard. We also monitor relevant European accessibility guidance for public and cultural organisations.
Third-party content and embeds
Some content on excours.io (maps, widgets, archival videos) is provided by third parties. We work to ensure third-party embeds meet our standards; when they do not, we either replace them or provide clear alternatives and contact details to request an accessible version.
Feedback, audits & our roadmap
● We test pages and media using automated tools and manual testing with screen readers, keyboard-only navigation and mobile devices.
● We plan to publish a short annual accessibility report summarising audits, issues found and improvements made.
● Short-term roadmap items (coming 6–12 months): higher-quality manual captions for priority films, expanded audio-described titles, accessible PDF conversions of selected guides, improved keyboard focus styles and more language support for captions.
How to tell us about a barrier or request an alternative format
If you experience an accessibility problem or need content in an alternative format, please contact our accessibility team:
When you contact us, please include: the page or the film URL, the issue you experienced, the device and browser you used (if known), and the format you prefer. If you’d prefer phone contact, tell us in your email and include the best time to call.